Orders

Returns and refunds

Because these are laboratory materials, we cannot accept returns of opened vials.

What we cover

• Damaged in transit — replaced or refunded, with photographs within 7 days
• Wrong item shipped — replaced at our cost, we cover return shipping
• Cancellation before dispatch — full refund

What we cannot cover

• Opened vials, for reasons of integrity and contamination control
• Storage errors after delivery
• Results of experiments, which depend on protocol and handling

Purity reimbursement

If independent analysis of a sealed vial from a lot you ordered returns a purity result below the figure published for that lot, send us the report within 60 days. We refund the order and cover the cost of the test.

How to start

Email info@peptidescostaricallc.com with your order number and, where relevant, photographs. Refunds are issued to the original payment method within 5–10 business days of approval.